Warranties, Returns and Exchanges
Vintage, Antique and Used
In the past, we only sold vintage and we always had final sale no returns but there was always an exchange program or store credit as long as the item is returned within 7 days and the credit is good for 6 months. This policy still stands for all vintage, antiques and used pieces.
New Furniture and Accessories
Now that we sell new inventory we need to have a separate policy for non second hand inventory. At the moment we have a 14-day return policy on new items that we have carry in stock. That covers the barstools, tub chairs, ottomans, pillows, throws, leather dining chairs, accessories, bookcases, end tables and our other new pieces. If you have exceeded the 14 days we will honor store credit for 60 days.
Custom and Special Orders
For the custom order pieces we observe a final sale policy. This policy covers anything custom ordered including sofas, chairs and headboards as well as special orders from our vendors.
Clearance and Specified Promotional items
All Yellow Tag clearance items and specified promotional items are sold in an “as-is” condition and are not subject to further service, cancellation or return. This policy is acknowledged at time of purchase.
The custom sofas and embrace bedrail system are the only items under a warranty as determined by the manufacturer
•The alder wood constructions in the sofas are under warranty for two years but the upholstery/fabric is not under warranty. Which translates that if the construction snaps or breaks with in the first two years there is coverage for the replacement. However, any tear od fading to the fabric is not covered for replacement.
•The embrace bedrail system has a lifetime warranty.
Because we make items down constantly and want to have our inventory moving, we can only hold items for 1 day or the end of business on the day the item is on hold.
We observe a 30-day layaway policy. If you choose layaway, the deposit of half is paid upfront and the balance is due in 30 days. Custom sofa orders can have a two to three week payment schedule for the length of construction, which are usually seven to eight weeks.
Harrington’s has always been open to negotiation and offers on vintage and antique pieces. We also discount for purchases of more than three items. Our new inventory is a set price and non-negotiable as the prices are set by our vendor.